Print functionality not working on a specific LMS

LMS Salesforce printer-troubleshooting 3320 times15 answers1 follower
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liamnoah EleanorPerez answered

We just published a Storyline 2 course in our LMS. At the end of the course is a certificate that allows the learner to print. The print functionality works fine on our LMS. I tested the functionality on my printer error code and it worked fine also. After publishing, I sent the files to an external hosting service who will be uploading the course to their website. They tested it and the certificate prints only when the page is right-clicked on, the print button does not work. The web developer mentioned that the print functionality was not set up properly on the page and asked me to fix it. I was under the assumption that because it works in our LMS and in preview mode, it would work on any system. I don’t know what could be wrong with the set-up; I’m keeping my fingers crossed that you will be able to help me.

 

 

Here’s the reply the developer sent:

Having tested a bit more, the issue appears to be related to the Printer Troubleshooting of the page. If I do a right click on the certificate and then select print, it does display and print fine (but with the menu options). This tells me that browsers can display the certificate but the page is not set up properly for printing. Developers should be able to fix that.

I included two screenshots of the triggers/javascript.

Thank you for your help.

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mekij mekij answered

If the print function is not working on a specific Learning Management System (LMS), it can be frustrating as it may prevent you from printing important materials, such as course notes or assignments. You may check shipping label printer to get more info about printers. The issue may be caused by several factors such as browser settings, LMS configuration, or printer driver compatibility. One of the first things you can try is to clear your browser cache. This can help to resolve issues related to outdated or corrupted files that may be affecting the print function.

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Сэм Конор Сэм Конор edited answer

I really hope you can fix the problem. After all, printed documents are very important now. When I was faced with the need to convert a document from
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SwayerScott SwayerScott answered

We apologize for any inconvenience caused by the print functionality homes for sale Key West not working on a specific LMS. Our team is aware of the issue and working diligently to restore the service as soon as possible. We thank you for your patience and understanding while we work to resolve this issue.

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jonemartin jonemartin answered

Because we do it carefully and effectively, the material that your university demands makes getting excellent marks simple.

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